Preventive Maintenance Inspections for Small Home Appliances:

• - Coverage of Viewing Mechanisms: Unless the fault is caused by accidental or intentional damage, the service includes reinstallation once during the program period for the same products if installed by the Black Box technician. This does not cover any transportation costs from the original location to the new location.
• - This service provides a pixel burn-in warranty based on the manufacturer's specifications.
• - The program covers all repairs and preventive maintenance mentioned in the services, except for products that have different conditions on the additional services card. The service will be processed after you bring the device at your own expense to one of the Black Box service centres.
• - The Additional Services Program covers all repairs and preventive maintenance mentioned in the service, except for products that have different conditions on the additional services card. The service will be processed after you bring the device at your own expense to one of the BlackBox service centres.

 

Replacement or Repair of Small Home Appliances:

• - The replacement decision is made solely based on technical diagnosis and the technician's decision.
• - The maintenance request processing time is 30 days, and if this period is exceeded, the device will be replaced.
• - It is possible to lose data stored on the product in case of repair or replacement.
• - For repair or replacement, all original receipts must be available, including the service payment.

 

The customer must:

• - Take all precautions to avoid any damage to the device.
• - Contact Black Box immediately and report any damage.
• - Remove any usernames, passwords, emails, or applications previously set or installed on the device while the service is being carried out.
• - Back up any data available on the device before submitting it for repair or replacement.
• - In case of replacement, your device will be replaced with a new one of the same specifications or higher specifications depending on availability at the time of replacement.

 

Service Duration:

• - The service coverage begins from the date of purchase of the original product as shown on the purchase invoice.
• - The service includes the manufacturer's warranty period but does not replace it; it provides additional benefits.
• - This service provides benefits after the manufacturer’s warranty expires, along with additional benefits as specified on the service cards.

 

Service Application Method:

To complete the service for screens, you must bring the device to our branches. If there is no Black Box store in your city, you must ship your device to the nearest branch at your own expense.

 

Repeated Maintenance Policy:

After completing the repair service three times for the same fault in the product within the screen department during 12 consecutive months, and if the product requires a fourth identical repair as determined by the Black Box service centre, your device will be replaced with a new one or a higher specification (depending on available products with the same specifications).

 

General Exceptions:

Cases excluded from this contract:

• - If the device is repaired or replaced outside Black Box.
• - Accidental damage or loss that occurs outside the Kingdom.
• - Natural wear and tear, such as rust or moisture condensation inside the product, and the resulting loss of exterior paint.
• - Minor damages and scratches that do not include screen breakage.
• - Faults resulting from misuse, such as exposure to heat or cold exceeding the manufacturer’s indicators, or voltage fluctuations.
• - Accessories, such as remote controls, adapters, batteries, earphones, chargers, external cables, or any consumable parts not covered by the warranty.
• - Loss or failure of systems, including operating systems, or user settings, data backup or restoration, or loss, damage, or failure of data operating systems, or damage caused by viruses or any installed software issues that may prevent the device from working.
• - Intentional damage.
• - Loss or theft.
• - Loss or damage due to improper storage, neglect, improper installation, or incorrect settings unless otherwise stated by an authorized service center representative.
• - Consequential damage resulting from any civil liability incurred by the customer.
• - Repairs caused by accidental or intentional damage such as spilled liquids, misuse, wear, or tear.
• - Replacement of serial numbers or damage caused by repair by an unqualified person.
• - Costs of replacing lost or consumable parts such as buttons, remote controls, films, discs, bulbs, batteries.
• - Paint defects, scratches, and problems caused by improper installation not authorized by the manufacturer.
• - This service is void for products used for commercial purposes (general rentals or multi-user use).

 

This program does not cover:

• - Loss of any data or information left inside the product before repair. The customer must ensure that a backup of saved information on computer disks, CDs, DVDs, and memory cards is made.
• - Repairs related to installed services, computer viruses, or any tools added after the original purchase.
• - Any indirect, significant, or secondary damages such as loss of profits, loss of data, or any fees related to contracting with third parties.
• - Any product outside the country of purchase of the product covered by the warranty (unless specified in the contract).
• - Consumables and materials such as paper, ink, etc.
• - Products sold without a manufacturer's warranty or sold as-is (AS IS).
• - If we replace the device for any reason mentioned in this service, this service will be immediately considered completed and terminated.

 

Manufacturer’s Responsibilities:

• - Parts and services covered by the manufacturer's warranty are solely the responsibility of the manufacturer during the coverage period of the manufacturer's warranty.
• - Providing spare parts for the product during the program period to complete the repair process is the responsibility of the locally authorized agent.

 

We Provide the Following Services:

• - Additional service buyers will receive a response within 72 hours. (Response time is the period from the receipt of the maintenance request by Black Box until the time of processing the request).
• - Repair time is from the moment the original product is withdrawn from the customer’s home (if specified in the service card) or the product is received at any Black Box service center, until the customer is notified of the repair’s completion.
• - If the Black Box service centre is unable to repair the product within 30 days, the device will be replaced with a new one.
• - The 30 days is calculated from the time the original product is withdrawn from the customer’s home or received at any Black Box service center until the customer is notified of the repair’s completion.

 

Cancellation:

• - This service will be voided by us due to fraud or material misrepresentation, such as commercial use or rental.
• - Unauthorized repairs on covered equipment will result in the cancellation of this service. Repairs made on products covered by this service outside the Black Box service center or by unqualified technicians will be considered unauthorized.
• - If the program is cancelled within seven days of purchasing the service, the terms and conditions for small home appliances will apply.

 

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Terms and conditions apply to Small Home Appliances.